Placing an Order on Arcade
- What happens after I complete my purchase?
- Will my product look exactly like the image that Arcade generated?
- What should I put in the “Leave a Note for the Maker” field?
- Can the product price change after I place my order?
- The product I want to purchase doesn't have a price.
- How are sales tax calculated?
Order Issues & Cancellations
- My order was canceled by the Maker. Why did this happen and what should I do?
- Can I make changes or cancel my order after I have placed it?
- My maker shared a video and/or photo of my finished product, but I don’t like it. What should I do?
- My order arrived, but it is missing some items that I ordered. What should I do?
- The item I bought does not match its description or is damaged.
- I haven't received my order.
Shipping & Tracking
- How can I get an update on the status of my order?
- How are shipping fees calculated?
- How long will it take for the Maker to ship my product to me?
- Can I change my shipping address after placing an order?
- Can I track my order?
- The carrier tracking status says my product was delivered, but it never arrived. What should I do?