At Arcade.ai, our goal is to make international shopping simple and transparent. For orders that require you to pay import duties and fees, you’ll see an “Estimated Import Duties and Fees” line at checkout—so you know any extra costs up front and can shop with confidence.
Where You’ll See Fee Estimates
You will see an "Estimated Import Duties and Fees" line in the following locations:
- Quick view of cart: Displayed underneath each eligible international item, so you know what to expect before proceeding to checkout.
- Checkout page: Shown in the order summary when you’re placing your order, with duty and tax estimates provided per applicable item.
Why Fees Are Charged
Import duties and taxes are mandatory charges collected by your country’s customs agency whenever goods cross an international border. These fees are separate from your item price, sales tax, and regular shipping charges. Their purpose is to cover government processing, regulatory compliance, and local tax requirements.
Arcade.ai works to estimate these fees up front, minimizing unpleasant surprises and making international shipping as seamless as domestic.
How Fees Are Paid
Delivered Duties Paid (DDP) Orders:
For qualifying products flagged as DDP, all import duties and fees are calculated and collected at checkout. This means you'll pay everything in one go—no hidden costs or cash-on-delivery payments.
If We Can’t Estimate Your Fees:
In rare cases, if our system can’t fetch a real-time fee estimate, you’ll see a message during checkout:
“Import Duties and Fees may apply on delivery. Contact support if you have questions.”
You can still complete your purchase, but you might be asked by the carrier to pay applicable duties and taxes upon receiving your order.
Getting Help
If you have questions about import duties, taxes, or your order, please reach out to Arcade Support.
Our team is committed to making your buying experience straightforward and stress-free. Don’t hesitate to reach out if you need more information or guidance.