Given the customized nature of the product, Makers accept returns only if the product received is damaged or defective.
Variations
Please note that since the product is crafted from natural materials, slight variations may occur, adding to each product's unique charm and individuality.
No returns or exchanges are offered for these slight variations.
Sizing
Incorrect sizes provided by the customer are not eligible for returns, replacements or exchanges.
Shipping Delays
Our Makers do not provide refunds due to delays from shipping carriers.
Our Makers are committed to the quality of their products and offer a 100% Satisfaction Guarantee. In the unlikely event that you detect a quality issue upon receipt, please contact your Maker within 7 business days of receiving your product to arrange a return or replacement.
For refunds, your Maker will process your request once they receive the original item in its unused, original condition.